1. Overview
At Property Klcc, we strive to ensure that our customers are completely satisfied with their purchases. This Refund Policy outlines the circumstances under which refunds will be granted, as well as the process for requesting a refund.
2. Eligibility for Refunds
2.1 Property Deposits: Deposits made for securing property reservations are generally non-refundable unless otherwise specified in the contract or agreement. Exceptions may apply in cases where the reservation cannot be fulfilled due to circumstances beyond our control.
2.2 Service Fees: Fees for services provided (such as consultation, property listing, and marketing services) are non-refundable once the service has been rendered.
2.3 Property Purchases: Refunds for property purchases are subject to the terms and conditions outlined in the purchase agreement. Please refer to your specific contract for details.
3. Requesting a Refund
3.1 Refund Requests: To request a refund, please contact us at refunds@property-klcc.com with your name, contact information, and details of the purchase or deposit.
3.2 Timeframe for Requests: Refund requests must be submitted within 30 days of the transaction date. Requests received after this period will not be eligible for a refund.
4. Processing Refunds
4.1 Review Process: Upon receiving your refund request, we will review the details and notify you of the approval or rejection of your refund within 10 business days.
4.2 Approved Refunds: If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
4.3 Partial Refunds: In certain circumstances, partial refunds may be granted at our discretion. The amount of the partial refund will be determined based on the nature of the transaction and the services rendered.
5. Non-Refundable Items
5.1 Non-Refundable Items: The following items and services are non-refundable:
- Property reservation deposits (unless specified otherwise in the contract)
- Services that have already been rendered
- Administrative and processing fees
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at refunds@property-klcc.com
By engaging in transactions with Property Klcc, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
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